About Me
Rodolfo Iglesias
IT education and customer success have been passions of mine for the majority of my career. I have 17+ years of experience in customer success and technical education design, both geared toward creating impactful and proven value in learners and organizations. Onboard Rodolfo Iglesias Consulting into your workflows to boost your customer education program and achieve your business goals!
Projects
Riverbed Academy
Planned, designed and implemented 60+ hours of technical courses and certifications for the Riverbed solution platform.
Education
Master of Science, Telecommunications
University of Maryland
College Park, Maryland, United States
Specialist in Marketing Management
Universidad del Norte
Barranquilla, Colombia
Electronics Engineer
Universidad del Norte
Barranquilla, Colombia
Professional Expertise
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Instructional content design and authoring (e.g. SCORM, exercise labs, assessment exams)
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Video/audio editing (Camtasia, Audiate)
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Curriculum / content review and editing
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LMS Administration: Docebo, Litmos, LearnUpon, Moodle
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System integrations (e.g. REST API, SSO, Python)
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Data management and reporting: Python+Pandas, PowerBI, Excel, Access
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Customer-facing education planning and support
SERVICES
Our Services
Education Program Strategy
I will help you plan educational objectives, curriculum and delivery (e-learning, live, documentation, etc) to meet your business goals
Instructional Design and E-learning Development
I will design, author and/or review educational materials to ensure quality, maximize engagement and promote sticky learning
Curriculum / Course Review and Optimization
I will review your existing education plan, identify gaps and provide recommendations to better engage your learners
LMS and Learner Experience Design
I will review the Learner Experience inside and outside your LMS (e.g. Docebo, Moodle) to engage your audiences and minimize program abandonment
Learning Reports and KPI Dashboard Development
I will recommend and implement KPI learner dashboards to track the success of your education program
Other (Describe your requirements)
Fill out my contact form and let me know what your needs are